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Terms & Conditions

 

TERMS & CONDITIONS

The Terms & Conditions include our Purchase Conditions, the use of Cookies and our Data Protection Policy. Please read the below information and print a copy as reference.
 

About us

This website is owned and operated by Bromma Hobby AB, Krossgatan 25, 162 50 Vällingby, Sweden.

If you need to contact us, please e-mail us at: info@brommahobby.se, or call customers services on  
+46 (0) 8 410 208 08.

Our company registration number is: 556724-3141
Our VAT number is: SE556724314101

Bromma Hobby AB is a member of the Swedish Toy- and Baby-association.

 

PURCHASE CONDITIONS

Accepted currencies

We accept payment in Swedish Crowns (SEK) , Euro ( € ),  British Pounds (£)  and US-dollars ($)

Payment methods/ Payment Service Providers

All payment transactions via our below listed Payment Methods/ Payment Service Providers  are processed over SSL (Secure Sockets Layer) and are safe.

Credit-/Debit-cards:  MasterCard & VISA via NETAXEPT.  When paying with credit- or debit-card,  fill in your cardnumber and month / year  + the CVV2/CVC-code. The money for your order + shipping cost will be drawn from your card when you  have confirmed your purchase.

Klarna invoice: This payment method can only be choosen by customers nationally registered in Sweden and with billing address that matches the registered address.

Paypal:  Our Paypal address is - info@brommahobby.se

SWISH:  Payment with Swish can only be made by customers with a Swish-app issued by a swedish bank. If a customer chooses SWISH as payment method, the payment must be paid into our bank account within 24 hours after placing the order.  Otherwise the order will be cancelled.

Bankgiro, Banktransfer (Danske Bank):  Orders for which these alternative payment methods are wanted must be made by e-mail, be confirmed by us and be paid in advance. Payment for such orders will have to reach us at the latest 7 days after the order is confirmed by us. Otherwise the order will be cancelled.

Please note that the Payment Service Providers, i.e.  Netaxept, Klarna, Paypal, Swish, Bankgirot and the Danske Bank, collect and process information about you that are necessary to execute safe payments and at all times comply with applicable National and EU-rules and laws. For information on which information that is collected and how it is handled and stored, kindly contact the respective Payment Service Providers or visit their  homepages shown below:

NETXEPT: https://www.nets.eu/Pages/Terms-and-conditions---Cookie-and-Privacy-Policy.aspx

KLARNA: https://www.klarna.com/se/dataskydd/

PAYPAL: https://www.paypal.com/se/webapps/mpp/ua/privacy-full

SWISH: https://www.getswish.se/content/uploads/2018/01/PrivacyPolicy_Getswish_

BANKGIRO: https://www.bankgirot.se/om-bankgirot/kontakta-oss/hantering-av-personuppgifter/

DANSKE BANK: https://danskebank.co.uk/important-information/general-data-protection-regulation

Delivery/ Transport cost

We will normally pack and ship within 24 hours after having received payment for the goods. Time in transit is in accordance with the terms and conditions of the carrier/postal services. Shipping cost is calculated on the basis of the weight/volume of each item added to the shopping basket.  Within Sweden the goods will be shipped by mail, alternatively with DHL or Schenker, depending on  weight and volume, to a Service Point near you. To customers outside Sweden the goods will be sent by mail and you can choose between Ordinary Mail or Registered Mail with Tracking and Insurance.  

Transport risk

Bromma Hobby AB is not responsible for transport damages to the goods. Make sure that the packaging is not damaged when signing for the delivery. Any damage to the packing must  be noted on the delivery note or consignment bill that you sign. After unpacking the goods, inspect it and report any damage immediately to the responsible carrier (Postal Service or DHL / Schenker). Notification of damage must be made within 7 days of receipt to the carrier if the warranty shall apply. Save all documents related to the shipment to facilitate the notification. Notify also urgently Bromma Hobby AB´s customer service so that we can help you in your contact with the responsible carrier

Cancellation and returns

Within 14 days of receipt, you are entitled to return the goods for a full refund of the value of the goods, provided that the goods is unused and in mint condition. Before returning any goods, please first contact us for a return authorization code. Refund will be made to you within 30 days of receipt of the returned goods. If you return the goods, the shipping cost will be at your own expense. You are responsible for the risk of loss or damage when you return the goods.  Therefore you are recommended to send it insured and with tracking number. Exception to the entitlement to returns:   Batteries are not accepted returns unless faulty.

Unclaimed packages

Unclaimed packages  will be sent back to Bromma Hobby. Unclaimed items are not considered entitled returns according to the paragraph above. We reserve the right to charge you the costs borne by Bromma Hobby for management of the unclaimed package plus freight, This is presently, within Sweden, SEK 195 incl. VAT per uncollected shipment.

Ref. 41§ KKL (Swedish Consumer Purchase Law).

Wrong or faulty goods

If  you received the wrong goods or if  the goods is faulty, please contact us soonest possible after receipt so that we jointly may find a solution as to how the problem can be solved or the goods be returned and refunded.

Warranties

Time and condition of warranties are in accordance with swedish- / EU-law. Warranty matters are the responsibility of the respective manufacturers or their main distributor / importer, to whom we will submit warranty claims for assessment and decision.

Complaints

The warranty covers goods that are incorrect according to applicable consumer protection legislation. Customer who wishes to complain on faulty goods must contact Bromma Hobby as soon as possible after the error was discovered. More information about the right to complaints is available on www.konsumentverket.se

Disputes

Bromma Hobby AB has as policy to comply with the reccommendations of the Swedish National Board for Consumer Disputes.

COOKIES

We use both session cookies , which are stored temporarily on your device while you are visiting our web-shop, and Googles more persistent cookies which store a text-file under a longer period. The first type is used to, among other things, keep track on your shopping basket and is removed as soon as you close your web-browser. The other type is set with an  expiry date and is used for e.g. remembering your language used during your last session.  When the expiry date set has passed, these cookie are deleted from your device. You can via settings in your web-browser prevent the setting of cookies on your device and you can also delete them. More information about the cookies used by Google is found on: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?csw=1

For which purposes are we using cookies?

The purposes for using cookies are to enable our customers to make puchases in our web-shop and to facilitate the analysis of the traffic in the same, so as to be able to improve our customer service.

Your consent for us to use cookies

By having your device set to allow cookies, you agree to cookies from us and Google. Thereby you you will have access to all the functions in the web-shop that require the use of cookies. You have the option to forego from giving consent and to recall a given consent to allow cookies. This option you can execute by changing the settings in your web-browser so that it no longer allows the use of cookies on your device. You can also set your web-browser to warn every time a website is trying to set a cookie and/or to delete all existing cookies at any time. Depending on which type of device you are using, you may have to change the settings in the operating system instead.

In case you forego from giving consent to our use of cookies

If you forego from giving consent to our use of cookies, the functions in our web-shop will not be fully working. You will, thus, not be able to make any purchases since we use cookies to handle the content in your shopping basket. You will, however, still be able to inform yourself on the articles available in the web-shop.

DATA PROTECTION POLICY

Bromma Hobby AB is the Controller of the personal data provided by our customers. In this capacity we are committed to protecting your privacy and do our outmost to ensure that all personal and transactional data is protected to the highest standards. For questions related to our data protection policy, please contact us by mail, e-mail or telephone. You will find our contact information under the paragraph "About Us" above.

When you contact us, e.g. to buy a product, you accept our  data protection policy and our processing of your personal data. You also accept that we use electronic communication channels to send you information.

To be able to offer you our products or information on these, we process your personal data as stated below. We always do it with the greatest consideration for your integrity

Collection and use of data

Our data protection policy covers data that is collected both online and offline, including personal data which we may collect through various channels, such as websites and social media, telephone or mail/e-mail as well as contacts at events/trade fairs or customer-meetings. We may also combine personal data that is collected through one channel (e.g. websites with personal data that is collected  through another channel (e.g. trade fairs and customer-meetings).

Information that you provide us

You can directly or indirectly come to provide us with information about yourself or your company in different  ways, like when you make an inquiry about a product that we sell, when you order something from our web-shop, subscrive to newsletters, interact with us on social media or contact us by e-mail, SMS, letter or telephone. This information can consist of:

Personal data and contact information: name, date of birth, social security number, invoice- and delivery-                            address, e-mail address, telephone-  and cell-phone number, company name and your position in the                                company etc.

Payment information: invoice information, bankaccount number etc.

Information that we collect about you

When you contact us, we may collect and store information about you as stated below: (Note that we not necessarily always collect all this information).

Personal and contact information: Name, date of birh, social security number, invoice- and delivery-                    address, e-mail-address, telephone-  and cell- phone number, company name and your position in the                              company etc.

Information on products: Products you have purchased/ shown interest in.

Financial information:  Payments history.

Platform information (computer, smart-phone, tablet):  IP-address

Information that Google collects about you on our belalf

Since we use Google Analytics and Google Adwords, Google collects information about your interaction with our web-shop with regard to your product searches, purchases, geographical location, data platform (computer, smart-phone or tablet) search route to our web-shop and keywords or search-phrases used.  All these data are provided to us at an aggregate level and are fully anonymised. More information on data collected, processed and stored by Google as well as forwarded to us as users of Google Analytics/Adwords can be found on:    https://privacy.google.com/businesses/    and https://policies.google.com/privacy/update        

What do we do with the information ?

The information that you provide us and the information that we collect about you is necessary for handling of the purchase process in our web-shop, including any returns and guarantee matters. Other information, e.g. the data collected by Google, is  valuable for the analysis of the traffic in our web-shop and for the continous improvement of our market communication, development of our product range & transport- and payment-services.

Whom can we come to share the information with? 

Your personal data will only be shared with payment service providers and concerned transport companies so as to enable them to fulfill their services required for the completion of the payment- and delivery-process. The data shared for these purposes are only to be used by the payment service providers and transport companies for to them entrusted tasks.

We may be obliged to share your personal data with concerned authorities, if so required by law or if you have given your consent thereto.

We will, however, never sell the information provided or collected  about you to any third parties.

How do we protect and process your personal data?

We use all reasonable legal, technical and organisational measures to secure that all information about you is handled securely and at an adequate protection level. Personal data and other information about you that is reaching us over Internet by communication between your web-browser and our web-shop is transferred via Hypertext Transfer Protocol Secure (HTTPS).  This information is thereafter continously protected by being stored on a server at LOOPIA, a reputable web-hotel in Sweden that secures the data stored with them by means of SSL/TLS, PGP and one-way hash-algorithms.

How long do we keep your personal data?

Your personal data is kept only as long as required by the tax- and accounting-laws, or for us to be able to fullfill our responsibilities towards you for guarantee matters.

Your rights to access, rectification and deletion of personal data

You have the right to request a copy of the information we have about you and to verify these. You also have the right to rectify  incorrect and incomplete information.

If the information we have about you no longer is necessary for the purpose for which it was provided and/or collected, you have the right to have it deleted, unless there are legal obligations that prevents this. Your personal data will, in such case, only be used to fullfill these obligations.

Date of issue and effectiveness of the above Terms & Conditions

The above Terms and Conditions  were issued and came into effect om May 17th 2018


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